The short version
A plain guide to the clauses below. The clauses are the agreement; if this guide and a clause ever seem to disagree, the reading more protective of you is the one we hold ourselves to.
- What you import stays yours. We use it only to run the service for you — never to share, sell or train anything (clause 8).
- Cancel in one click. You keep what you paid for until the end of the period, and nothing you have read or been measured on is removed (clause 5).
- Your measurement history is never altered or deleted because you stop paying, and you can always download it (clause 7).
- Our measurements are records of how you read on particular days — not a qualification or an award (clause 6).
- We run from a single site and promise no uptime; a book already open keeps working if the server is down (clause 9).
- Don’t import what you have no right to, attack the service, or fake a reading session (clause 10).
- Each purchase stays under the version of these terms in force when you made it (clause 12). Nothing here removes your rights under local consumer law.
This document requires a lawyer’s review before any paid plan is offered. The commitments below — about what our measurements are, what happens if you stop paying, and what we will not promise about availability — are this product’s requirement of that review, not a substitute for it. Clauses that still name no entity, no governing law and no refund window say so on their face.
Readeroom is operated by PMOAid Pty Ltd (ACN 654 942 757, ABN 88 654 942 757), trading as Readeroom at Level 7, 90 Phillip Street, Parramatta NSW 2150, Australia
Support and notices to us: help@readeroom.com. Data requests go to privacy@readeroom.com, and security reports to security@readeroom.com. Notices to you go to the email address on your account.
These terms cover the Readeroom website and apps. What we do with your data is on the privacy page, and it is part of this agreement.
Readeroom measures how you read and trains you against that measurement. It stores what you import, shows it back to you, records reading sessions, grades comprehension on our servers, and keeps the history of both. The method page describes what the evidence behind it does and does not support; that page is written to the same standard as this one.
- An account is for one person. Keep your sign-in details to yourself.
- You are responsible for what happens under your account. If you think someone else has reached it, reset your password — a reset signs out every other device — and tell us at security@readeroom.com.
- Child profiles are not available yet. Nothing in the product creates one, and no child data is collected today (see the privacy page).
- You can close your account at any time, and we will not make you explain why. How to do it, and what is deleted, is in the rights section of the privacy page.
- Payment is taken through Stripe’s own hosted checkout. Your card details never reach our servers.
- The price shown to you at checkout is the price charged, including tax where tax applies to you.
- GST. We are registered for Australian GST. If you are in Australia, the price includes GST at the rate in force, and we give you a tax invoice showing our ABN and the GST amount. If you are outside Australia, we do not charge Australian GST, and your invoice says so. Which applies is decided by the billing address you give at checkout.
- A subscription renews automatically for the same period until it is cancelled under clause 5.
- Refunds: A full refund within 30 days of purchase, no questions asked. Write to help@readeroom.com and we will process it.
- If a payment fails, we will tell you and you keep access while we retry. Nothing in this clause overrides clause 7.
- Whatever this clause says, it does not remove rights your local consumer law gives you.
One click in your account, and it is done. No retention call, no email to write, no dark pattern between you and the button.
- Cancellation takes effect at the end of the period you have already paid for. You keep everything you paid for until then; we do not cut access off the moment you cancel.
- Nothing you have read or been measured on is removed by cancelling. Everything measured is retained — see clause 7.
- You can come back later and your history is still there, in full, exactly as you left it.
A Measured Baseline is a record of how you read on the day we measured it: the passages served, the speed, the comprehension score, and the conditions under which both were taken. A Level 12 Mastery Record is a record of validated attempts you completed at that level, on separate days, on passages you had not seen.
Both are records of what was measured, when, and how. Neither is a credential, a qualification or an award. We do not present them to anyone as one, and no school, employer, examining body or other institution has agreed to accept them. If you show one to someone, you are showing them our measurement of your reading on particular days — nothing more, and we will not describe it as more.
Our measurements have not been through formal reliability testing, so we describe them as measurements rather than as scores with a known margin of error. That limit is stated on the security page as well, because it belongs in both places.
We will never alter, downgrade or delete your measurement history because you stopped paying. Not the baseline, not the sessions, not the levels you passed, not the mastery records you hold. This is a commitment in the terms, not a policy we could quietly change with a release.
- A free account may see a shorter window of its own history in some views — thirty days of trend charts rather than ninety. The data behind it is not deleted, and the full window reappears immediately if you subscribe again.
- Nothing you have passed can be taken back for non-payment. A gate you passed stays passed.
- Your export under the privacy page keeps working on the free plan, so leaving never means losing the record.
- You own what you import. Importing it does not give us any ownership of it.
- You give us only the licence we need to run the service for you: to store your document, convert it into the reading format the app uses, display it back to you, and perform the processing you deliberately start in the reader. Nothing wider than that.
- That licence ends when the content does. Delete the item, or the account, and it ends with it.
- We do not publish it, share it with other readers, pool it with anyone else’s content, sell it, or use it to train any model. This is repeated from the privacy page deliberately, so it binds in both documents.
- You confirm that you own what you import, have permission to use it, or are relying on a legal exception that actually applies to you. A purchase, subscription or ability to download a file does not necessarily grant every right. We do not decide that question for you, and the responsibility is yours.
- Device read-aloud is private, temporary playback. Readeroom does not make or retain an audio file from it. A voice marked “needs internet” may cause your browser or operating system to send the words being spoken to its voice provider under that provider’s terms; choose a local device voice if you do not want that processing.
- Make audiobook is different. It creates a reusable Readeroom recording only for catalogue material we have classified as public-domain or otherwise licensed for that use. It is a paid, quota-limited service. Readeroom does not make a persistent server recording from your private imports, and requesting or hearing a catalogue recording gives you no ownership of the underlying work, performance or recording.
- Do not remove or bypass digital-rights controls, distribute a private read-aloud or recording, imitate a real person without permission, or use Readeroom to publish, perform, resell or communicate material where you lack the necessary rights.
- Rights holders can send a sufficiently detailed infringement notice to help@readeroom.com. We may preserve evidence, restrict access, remove material or recordings, and suspend repeat or serious infringers while a claim is assessed. We will give an affected account a fair way to respond unless law or safety prevents it.
We run from a single site. If that site is unavailable, the parts of the product that need a server are unavailable with it. We do not offer an uptime guarantee, and we offer no service level at all on the free plan.
Being precise about what a server outage actually costs you, because the honest answer is better than a badge:
- Keeps working without the server: a document that is already open in your reader. You can carry on reading it.
- Needs the server: opening content that is not already loaded, signing in, syncing your position between devices, submitting or grading a session, and anything to do with billing.
A single site of this shape can realistically reach somewhere around 99.5–99.9% on the paths that need a server. That is an estimate of a ceiling, offered so you can plan around it — it is not a promise, and it is not a service level. What we actually run, including what is weaker than we would like, is on the security page.
Short, and each line is here because it protects another reader or the measurement.
- Do not import content you have no right to import, and do not redistribute content you reach here. Do not use read-aloud or audiobook creation to bypass a licence, access control, paywall or technological protection measure.
- Do not attack the service, or try to reach another account’s data. If you find a way to, tell us at security@readeroom.com — we do not pursue good-faith research.
- Do not automate or fake a reading session to manufacture a measurement. The product declines to score a session it can tell was not really read, so this mostly wastes your own time — but doing it deliberately is a breach of these terms.
- Do not resell access, or share one account between people as a way around paying for two.
If we suspend or close an account for a breach of clause 10, we will tell you what we believe happened and give you a way to answer. If we get it wrong, we will put it back.
Suspension does not touch measurement history. Clause 7 holds here too: a disagreement about behaviour is not a reason to edit a record of what somebody read.
- The version and effective date at the top of this document identify it. Every version stays readable at its own address, listed with what changed on the policy changes page.
- Each purchase is governed by the version in force when you made it, for as long as it renews. The version is shown before you pay and recorded with the purchase; Plan & billing and each invoice say which version applies. If you have made more than one purchase, each keeps its own.
- A new version applies to purchases and plan changes made after it takes effect, and to a free account from that date. It never rewrites a purchase already made.
- If the law ever makes us move an existing purchase to a new version, we email you at least 30 days before, naming the clause that changed, and you can cancel under clause 5 before it applies. Clause 7 still holds: your history stays either way.
Which law governs this agreement and where disputes are heard: The laws of New South Wales, Australia, and the courts of New South Wales. Nothing here excludes, restricts or modifies any right you have under the Australian Consumer Law.
We do not state a limit of liability here yet. One belongs in this document, and it cannot honestly be written before the operating entity and its jurisdiction are fixed — a limitation drafted against the wrong consumer law is unenforceable at best and misleading at worst. Nothing in this document removes rights your local consumer law gives you, and nothing in it will be drafted to try.
This document requires a lawyer’s review before any paid plan is offered — in particular clauses 4, 12 and this one. The commitments in clauses 5, 6, 7, 8 and 9 are what this product requires that review to preserve: they are the floor, not the draft.
If something has gone wrong between us, write to help@readeroom.com first. A person reads it.