Accessibility statement — what works, what doesn’t, and how to tell us
A conformance claim is only worth reading if it includes the parts that fail. Ours does.
The standard we are measured against is EN 301 549, the European accessibility standard, which incorporates WCAG 2.1 Level AA. We design to the newer WCAG 2.2 Level AA, which adds six requirements on top: focus that is never hidden behind other content, an alternative to every dragging movement, controls at least 24 by 24 pixels, help in the same place on every page, not asking you to type the same thing twice, and signing in without a memory puzzle.
We will not publish a claim of full conformance until an audit covering keyboard operation, two screen-reader stacks, forced-colours mode and 400% zoom has actually been carried out. Saying “fully accessible” without that is a marketing claim wearing a standard’s name. So, surface by surface:
| Part | Claim | What stops it being “conforms” |
|---|---|---|
| The reader | Partially conforms | No screen-reader or forced-colours audit yet. The timed modes (Pacer, RSVP, Chunk) move text by design; each has a pause that is always there, and Classic and Book are always one press away. |
| Application pages | Partially conforms | No screen-reader audit yet, and the form-error and sign-in-layout barriers listed below. |
| Public site | Partially conforms | No screen-reader audit yet, and the error page listed below. |
Scope: readeroom.com and everything behind sign-in. Automated checks last passed: — that date is written by the build, not by a person: a version of this site is only built once its contrast, control-size, motion and navigation checks pass, so it is the date those checks last passed for the page you are reading. The people-checked parts are dated in the table of barriers below.
Each of these is a real thing that will make the product harder or impossible to use for someone. Each carries the date it was listed and what is being done about it.
| Barrier | Who it affects | Listed | Status |
|---|---|---|---|
| The error page has not been checked by a person | Screen-reader users. The not-found page now says so in its title — “Page not found” is the first thing announced (fixed October 2026) — and it offers your library and the free books as the ways on. The page shown when something breaks on our side has still not been checked by a person with a screen reader. | September 2026 | The error page is next. |
| Form errors are not associated consistently | Screen-reader users. Some forms announce an error correctly; others show it visually without linking it to the field it belongs to. | September 2026 | A single shared field component is being introduced so every form behaves the same way. |
| Two form layouts disagree with each other | The sign-in page uses an older stylesheet that overrides the shared field styles, so its spacing and error presentation differ from the rest of the product. | September 2026 | Being migrated to the shared components. |
| Some smaller controls rely on an invisible touch target | Touch users. A few 36-pixel controls reach the 44-pixel minimum through an invisible extended area rather than being drawn at full size. | September 2026 | Compliant, but listed because it is a weaker form of compliance than drawing the control correctly. |
| No screen-reader or forced-colours audit has been completed | Anyone using a screen reader, Windows high-contrast mode, or heavy zoom. We believe these work; we have not systematically verified them. | September 2026 | Part of the release checklist being introduced — until it runs, treat the claim above as partial for this reason too. |
| The product is English-only | Readers who need another language, and right-to-left scripts, which are not supported yet. | September 2026 | Later; it needs the reading measurements to work per-language first. |
If something here does not work for you, please write to help@readeroom.com. It helps to include the page, what you were trying to do, and what you use to browse — but a one-line message is welcome and far better than nothing.
What we commit to:
If you need something from the product that you cannot get at because of a barrier — your data, your reading history, a cancellation — say so and we will do it for you rather than making you fight the interface for it.
If our reply does not resolve it, you can take it further, and we would rather you did than gave up: In Australia, the Australian Human Rights Commission, which hears complaints under the Disability Discrimination Act 1992. In the European Union, the authority that enforces the European Accessibility Act in the country you live in.